1. Information We Collect

We collect information that you provide directly to us via WhatsApp, as well as information from your use of our service. This includes:

• Personal Information: Your name, phone number, and email address.
• Shipping Information: Your shipment tracking number, delivery address, and status updates.
• Message Content: The content of your messages, questions, and feedback sent through WhatsApp.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our shipping and logistics services.
• Send you real-time updates and notifications about your shipments via WhatsApp.
• Communicate with you, respond to your inquiries, and offer customer support.
• Improve our services and customer experience.

3. How We Share Your Information

We do not sell your personal information. We only share it in the following limited circumstances:

• With Service Providers: We share your information with trusted third parties who assist us in operating our service, specifically Meta (Facebook) whose WhatsApp Business API platform we use to communicate with you. Their use of your information is governed by their own privacy policies.
• For Legal Reasons: We may disclose information if required to do so by law or in response to a valid legal request.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing you with shipping updates and resolving any support issues. Afterward, we will either delete or anonymize your information.

5.Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request that we correct or update your personal information.
• Request the deletion of your personal information.

To exercise any of these rights, please follow the instructions on our Data Deletion Instructions page or contact us at admin@sacidshipping.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: